Data paired with education, communication, and 
relationship-building drive success
Controlled substance monitoring 
and other drug testing give clinicians valuable information about how patients 
adhere to treatment regimens or might be misusing or even abusing drugs. But 
keeping up with a continually changing drug testing environment challenges most 
clinicians. New drugs—sold illicitly—keep coming to market. Meanwhile, testing 
methods have variable performance, and drug testing recommendations evolve. 
Given all these factors, clinicians need help not only understanding how tests 
work and how the body metabolizes drugs but also reminders that laboratorians 
are partners in patient care, according to laboratorians specializing in drug 
monitoring and toxicology.
“Sometimes physicians can underestimate the 
complexity of the current drug testing environment,” said Jaime Noguez, PhD, 
director of chemistry and toxicology at University Hospitals Cleveland Medical 
Center and assistant professor of pathology at Case Western Reserve University. 
“You can’t just rely on a one-size-fits-all approach to drug testing,” Noguez 
added. She urged laboratorians to work with physicians to make sure labs offer 
useful drug tests, education, and resources.
DEFINING KNOWLEDGE 
GAPS
Misunderstanding of assays’ advantages, disadvantages, and 
limitations drives inappropriate drug orders, said William Clarke, PhD, DABCC, 
FAACC, professor of pathology at Johns Hopkins University School of Medicine in 
Baltimore and co-author of the AACC Academy’s practice guideline on monitoring 
pain management drugs. For example, clinicians who know that an opiate assay 
will test for presence of various drugs might not realize the assay does not 
differentiate between morphine and heroin.
Providers also have varying 
degrees of understanding of drugs’ metabolic pathways.
Some clinicians might 
dismiss results that seemingly make no sense and want to retest patients. Labs 
should encourage conversations about potential reasons for odd results. David 
Colantonio, PhD, DABCC, FAACC, listed a few: genetic polymorphisms, 
slow-clearing metabolite products, differences in speed of metabolism, or 
co-administration of drugs that cross-react with an assay. With mass 
spectrometry (MS) testing especially, labs can measure parent compounds and 
metabolites and tease out reasons for discrepant results, added Colantonio, 
clinical biochemist at The Ottawa Hospital, lab director at Pembroke Regional 
Hospital, and assistant professor of pathology and laboratory medicine at the 
University of Ottawa in Ontario, Canada.
Kara Lynch, PhD, warned of another 
potential pitfall for both clinicians and laboratorians: outdated immunoassay 
panels that test for illicit drugs no longer common in an area. Labs with public 
health responsibilities should review their panels against current reality, said 
Lynch, who is an associate clinical professor at University of California San 
Francisco (UCSF) and co-director of the core laboratory at Zuckerberg San 
Francisco General Hospital and Trauma Center.
SETTING UP 
SUCCESS
Labs have many tactics for driving appropriate test orders. 
At Mayo Clinic in Rochester, Minnesota, clinicians soon will be able to order 
drug screens via an order entry system driven by algorithms to arrive at the 
best orders. They will answer a series of questions that lead them to 
appropriate tests, said Loralie Langman, PhD, DABCC, director of the clinical 
and forensic toxicology laboratory at Mayo, and Paul Jannetto, PhD, DABCC, 
MT(ASCP), FAACC,  co-director of Mayo’s toxicology and drug monitoring lab and 
metals laboratory. Both are co-authors of the AACC Academy’s practice guideline 
on monitoring pain management drugs.
Mayo’s lab report prominently displays 
interpretive information stating results are consistent with use of particular 
drugs within the last 3 days. That way, clinicians get the most important 
information even if they don’t read the entire list of analytes and associated 
results, Langman noted.
At UCSF, Lynch’s lab simplifies clinician ordering 
with a choice of a urine drug screen, a comprehensive MS test with hundreds of 
compounds, and a list of individual immunoassays. Rules and automatic reflex 
testing are written into urine test ordering processes and differ by needs of 
different locations and departments. For example, screening orders from the 
emergency department (ED) and inpatient units do not get automatic MS 
confirmatory testing because patients usually are gone before results are ready. 
Meanwhile, positive urine screen results from clinics automatically reflex to 
confirmatory testing because clinics might be checking for compliance to 
prescribed medications. Some immunoassay tests prone to false positives—like a 
test for amphetamine—are also reflexed to confirmatory testing.
Lynch’s lab 
uses MS for confirmatory testing more sparingly than reference labs because 
Zuckerberg San Francisco General serves a public health role and operates within 
a limited budget, she added.
Noguez’s lab has a dedicated phone line and 
email address that pathologists monitor daily to answer questions about test 
selection and result interpretation in one-on-one conversations with physicians, 
nurses, and medical assistants. She also gives lectures. Some are recorded and 
posted online, along with guides to ordering the right test for specific 
clinical indications and educational and reference documents. They cover topics 
such as drug detection windows in urine and blood, differences in cutoffs for 
screening and confirmatory drug tests, and metabolism pathways for common 
drugs.
Noguez also participates in a health system-wide drug testing 
oversight committee with laboratory staff, hospital leadership, and practicing 
clinicians in various specialties. The committee discusses test utilization and 
new testing needs and works together to design new drug panels. The goal is to 
arrive at consensus before rolling out new tests and workflows, Noguez 
explained.
USING DATA
Clinical laboratorians also use 
data to support testing decisions and communications with clinicians. For 
example, Noguez regularly uses lab information system (LIS) data on test volume 
and utilization to guide test menu and workflow changes. Data that show 
inappropriate ordering by certain physicians or groups can be fodder for 
educational discussions about proper test utilization, said Jannetto and 
Langman. Data also inform establishment of hard stops to inappropriate ordering 
by particular groups, Noguez added.
Colantonio uses various groups’ data in 
discussions with them about how to set up workflows for the new MS lab, which 
will not be automated.
Noguez also pulls LIS data to learn about local 
positivity rates for prescription and illicit drugs in various patient 
populations. Data patterns can reveal new drugs of abuse and trends in older 
ones and inform care by ED, pain management, and addiction specialists, 
Colantonio noted.
Lynch, whose hospital offers high-resolution testing for 
acute drug poisoning, uses LIS data to graph the prevalence of drugs that UCSF’s 
tests target. She also uses outside data on local drug use and overdoses. The 
data come from a collaborative group including her local poison control system, 
public health department, medical examiner’s office, city toxicology lab, and 
needle exchange programs, which monitor local drug use and overdoses. All these 
partners share information.
BUILDING 
RELATIONSHIPS
Building relationships and rapport with physicians and 
other staff is key to educating them and achieving proper test utilization. All 
the individuals CLN interviewed emphasized the importance of accepting 
opportunities to discuss drug testing and participating in hospital initiatives 
related to optimizing utilization.
Lab tours “are an amazing way to build 
professional bridges with various types of staff,” including clinical groups, 
pharmacists, and nurses who are often unaware of lab processes, Colantonio 
added. Tours include explanations of different aspects of the lab’s workflow and 
of what goes into validating tests and monitoring their quality. Colantonio 
spends extra time in areas of the lab especially of interest to a group.
The 
tours also spur trust and understanding when LIS problems delay results, 
openness to discussing discrepant results, and specific questions about test 
variability and measurements. Conversations have even led to a few published 
case studies, including one about a high-dose phenobarbital that can convert to 
its prodrug primidone (Ther Drug Monit 2013;35:145–9).
Leading physician 
rounds is an excellent way to find out what clinicians need. When Colantonio 
reads an article that speaks to questions he commonly encounters in rounds, he 
will send it to interested parties. Residents especially like his handouts with 
tables of common cross-reactions, he noted.
Clarke stays plugged into 
clinical groups that need education. In collaboration with pain management and 
addiction specialists, he helped develop Johns Hopkins’ standards and guidelines 
for pain management. By request, he speaks about available tests and their 
limits at the hospital’s regularly scheduled pain conference and during grand 
rounds.
Colantonio and Noguez also suggested involving clinicians from 
various specialties on lab utilization committees. They can tell labs what tests 
are not helpful, which new tests might be, and can give valuable insights that 
lead to effective changes in ordering. In addition, Colantonio recommended 
offering tailored trainings to emergency, clinical pharmacology, and toxicology 
residents, both via lectures and one-on-one interactions. Clarke also favors the 
one-on-one approach, especially when offered proactively. “Be old fashioned. Go 
to them,” he advised.
“You have to understand clinicians’ needs. Sometimes 
you don’t know what they don’t know,” Clarke added. He has worked at his 
institution for 20 years and is “still meeting groups of clinicians I need to 
connect with.”